Dear KCS1,Thank you for your feedback. We’re sorry to hear that you experienced a long wait during check-out. We understand how frustrating that can be and will work on improving our process to make it faster and smoother for our guests.We are currently training our new team members. Explaining processes can be time consuming but we hope that soon we will be able to help all our guests in a timely manner. We saw that the rest of our key points were also only achieving lower points and we would really appreciate if we could get more feedback concerning the points that were not satisfying for your. We are looking forward to welcoming you in the future to be able to show you that we can do better.Best regrads,Your Team Adina Frankfurt Westend
Dear Travelere, Thank you for sharing your feedback with us. We’re glad to hear that you liked the size and comfort of the room/apartment. At the same time, we’re sorry to learn that you were disturbed by noise from the machines. We will look into this issue to find ways to reduce it and improve our guests’ comfort.We also appreciate your suggestion regarding longer gym opening hours. Your input is valuable, and we will review our operating times to see if adjustments are possible.Thank you again for helping us improve. We hope to welcome you back soon!Your team Adina Frankfurt Westend
Dear Guest, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our clean, modern facilities and found the location convenient — especially the proximity to the train station, the shopping mall, and the easy access to public transportation.We truly appreciate your kind words and hope to welcome you again soon!All the best for your in the meantime, Anne KaiserCluster General Manager
